Network Support
Intelenet believe that supporting an organisation's IT infrastructure is a major priority. Our experience has shown that there are two fundamental support options that need to be considered when companies look to protect their IT investment and in doing so, ensure business continuity - reactive support and proactive support.
Reactive Support - Hardware and Software
To ensure you maximise your investment in information infrastructure. Reactive Support is an agreement that will provide for repair or replacement of faulty hardware and software support.
Intelenet understand that any downtime on the infrastructure can result in potential loss of business revenue and credibility, not to mention increasing levels of staff frustration!
We offer hardware maintenance and software support packages with a choice of response times from Next Business Day replacement of faulty equipment to round the clock on site Engineer support. For those customers looking for a bespoke maintenance contract, we are happy to tailor a specific support package to your individual requirements.
Proactive Support - Hardware and Software
Takes support to the next level. The Proactive Support agreement includes Business Continuity, Disaster Recovery and Back-up Policies for organisations that wish to provide full system support for their infrastructure.
Intelenet can offer tailored proactive support agreements to ensure maximum protection to your physical infrastructure and business applications. With an understanding of your business or organisation operations we can design an appropriate support package including recommendations to ensure business continuity, onsite/offsite back-up options as appropriate and disaster recovery designs.
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Network & Telecoms Solutions
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